Sometimes, I make mistakes. We all do! Big or small, I guarantee these errors impact your relationships, both with yourself and with those affected. I see a line of thought from time to time: the idea that leaders should never apologize. And with all due respect, I think that’s ludicrous.
When I’ve wronged someone with a bad judgment call, a thoughtless word, or any other way, it damages the relationship. Leaders know that success is all about the strength of their working relationships. You will hurt someone along the way, whether it’s your team or your clientele. That’s just life.




















